TIME OF DELIVERY

Deliveries ordinarily are from Mondays to Fridays, excluding bank and public holidays, usually between 7 am to 6 pm. It usually takes 3 to 5 working days for goods to be delivered.

ORDER CONFIRMATION

When we confirm we have dispatched your order, you should:

• Check the address details and telephone number so that we can contact you if necessary on the day of delivery.
• Make sure the delivery area is flat, solid and enough space to take the weight of a pallet truck.
• It is the buyer's responsibility to inform and advise of any constraints which may restrict access to the delivery address.

Error or mistake in above detail may lead to an unsuccessful delivery**.

DURING DELIVERY

• While maneuvering the products, the driver may not have the delivery note/POD on them; therefore make sure to obtain this before they depart so that you may sign for the things. We recommend signing the delivery note/POD yourself, and if the driver signs on your behalf, always double-check that the goods are signed for as you see fit. Please keep in mind that signing as 'Unchecked' will not protect you from any damages that may be uncovered.
• Unless otherwise noted, a signature indicates that the products were delivered in satisfactory condition and without evident signs of damage.
• Each driver has a maximum of 15 minutes per delivery for you to do this and you can request that they wait for the full duration when necessary.
• It is the responsibility of the client to ensure that the products are signed for. Please verify that the person receiving the delivery is aware with our entire procedure, and always sign the delivery note before the driver departs. If you have any problems with your delivery, please contact us as soon as possible so that we can assist you.
• We always advise accepting the delivery to avoid incurring any re-delivery or return charges.

We offer Express Delivery on readily available stock, as well as a Saturday Delivery service. We can arrange this on special request or at the time of the checkout.

SPECIFIED DELIVERY

We can dispatch your goods at a time that suits you! This means that you can order weeks in advance to avoid any last-minute rush! Contact us or leave the information in your order notes if you like to arrange delivery on a later date or a specified date.

SPLIT DELIVERIES

Large Orders may arrive on more than one vehicle or more than one day. Where statutory cancellation rights apply to a single Order delivered in separate lots or pieces, the cancellation period runs as required by law from receipt of the last relevant lot or piece.

NOTES

**We strongly advise not to arrange any trades person or equipment hire until the goods have been delivered to you properly. Whilst we make every effort for the goods to be delivered in the given time frame, this is just estimation and is never guaranteed. Therefore we cannot be held responsible for any matters beyond our control that result in delayed delivery. You are not entitled to any kind of compensation.

Where the carrier permits unattended delivery, you may ask us in writing before dispatch to leave the goods at a specific safe and accessible location. The carrier is not obliged to follow an instruction it reasonably considers unsafe, inaccessible, contrary to policy, likely to cause damage or impractical. We and the carrier may record the delivery by photograph, scan, timestamp and other lawful delivery records. Nothing in this clause changes any statutory rule about when risk in Consumer Goods passes.

FAILED DELIVERIES

If delivery cannot be completed for a reason within your control, we may recover the reasonable additional carrier costs we actually incur. Examples include:

• An incorrect or incomplete address
• An access restriction that was not disclosed
• No one being present where attendance was required
• The Goods being refused without a valid reason
• An unsafe or unsuitable unloading area
• Unreasonable delay in allowing the driver to unload
• A customer-requested change after dispatch that causes additional carrier charges

This may include a wasted journey, waiting time, storage, redelivery or return-to-depot costs. We will tell you the applicable additional amount before arranging a further delivery where reasonably practicable. No such charge applies where the failed delivery was caused by us or the carrier.

FREE DELIVERY*

For most postcodes on the UK mainland, delivery charges are free. However, some postcodes do incur additional expenses. If there are any additional costs to your postcode, our Shopping Cart will automatically compute them or in some cases we might contact you relating the same before dispatching the product to your address.

Please call our office on 0115 646 3218 to discuss any delivery requirements or for clarification.